Job Description
Join our dynamic team as a Local Customer Service Representative in Louisville, KY! We're urgently hiring passionate individuals to deliver exceptional support to our valued clients. Enjoy competitive compensation, comprehensive training, and a supportive work environment. Perfect for career growth in customer service!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with professionalism
- Process orders, returns, and service requests accurately
- Document interactions in CRM systems and maintain detailed records
- Collaborate with cross-functional teams to resolve complex issues
- Meet performance metrics for response time and customer satisfaction
- Identify and escalate trends affecting customer experience
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Exceptional communication and problem-solving skills
- Proficient with CRM software and Microsoft Office Suite
- Ability to work flexible shifts including evenings/weekends
- Strong attention to detail and multitasking abilities
- Positive attitude and resilience under pressure