Job Description
Join our award-winning team in Houston, TX! We're urgently hiring passionate Customer Service Representatives to deliver exceptional local support. Enjoy competitive pay, comprehensive benefits, and career growth opportunities. Apply today for our upcoming hiring event!
Why Join Us? Flexible scheduling, paid training, and a supportive team environment. Perfect for candidates seeking stable careers in customer service.
Responsibilities
- Handle inbound/outbound customer calls and resolve inquiries efficiently
- Process orders, returns, and transactions using CRM systems
- Document interactions and maintain accurate customer records
- Collaborate with support teams to resolve complex issues
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Participate in ongoing product knowledge training
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Proficient in Windows OS and CRM software (Salesforce experience a plus)
- Strong communication and problem-solving skills
- Ability to work flexible hours (including weekends)
- Valid Texas driver's license (if field visits required)