Job Description
Join our dynamic team at CustomerFirst Solutions as a Local Customer Service Representative! We're urgently hiring passionate individuals to deliver exceptional support to our Louisville community. This is your chance to make a real impact while growing your career in a supportive environment.
As a key member of our customer experience team, you'll be the voice of our brand, resolving inquiries with empathy and efficiency. We offer competitive pay, comprehensive benefits, and a clear path for advancement. Don't miss this opportunity!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95% satisfaction rate
- Process orders, returns, and exchanges accurately within SLAs
- Collaborate with cross-functional teams to resolve complex issues
- Document interactions in CRM system with 100% data integrity
- Identify upsell opportunities to enhance customer experience
- Participate in weekly training to maintain product knowledge
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience in local/regional role
- Proficiency with CRM systems (Salesforce experience a plus)
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts including weekends
- Strong attention to detail and time management
- Positive attitude with customer-centric mindset
- Must pass background check and drug screening