Job Description
Are you looking for a stable career in customer service with the flexibility to work from home?
Apex Contact Solutions is currently holding urgent hiring drives for dedicated Customer Service Representatives to join our thriving remote team. We are seeking individuals based in Louisville, KY and the surrounding Ohio areas who are ready to provide top-tier support to our clients.
No experience? No problem! We provide comprehensive paid training to get you up to speed. If you have a reliable internet connection and a passion for helping others, we want to hear from you.
Why Join Us?
- 100% Remote Work: Work from the comfort of your home.
- Competitive Pay: Earn between $18.00 and $22.00 per hour based on performance.
- Flexible Schedule: Choose from various shift options to fit your lifestyle.
- Benefits Package: Health, dental, and vision insurance available after probation.
Responsibilities
- Handle a high volume of inbound and outbound customer calls with professionalism and empathy.
- Resolve customer inquiries, complaints, and issues efficiently using our CRM software.
- Accurately document customer interactions and account information in the database.
- Assist customers with product information, billing questions, and technical troubleshooting.
- Meet and exceed daily and weekly performance KPIs (call quality, average handle time).
- Collaborate with team leads to improve service processes and customer satisfaction scores.
Qualifications
- Must reside in the Louisville, KY or Ohio area.
- High school diploma or GED required.
- Must have a dedicated home office setup with a quiet environment.
- Reliable high-speed internet connection (minimum 25 Mbps) and a modern computer.
- Basic typing skills (35+ WPM) and proficiency with computers and web browsers.
- Excellent verbal communication skills and a clear phone voice.
- Ability to pass a background check and drug screening.