Job Description
Are you looking for an immediate start and a role that fits your weekend schedule? Apex Support Solutions is currently seeking highly motivated Customer Service Representatives for our Weekend Shift in Long Beach, CA.
We are urgently expanding our team and are ready to hire professionals who are ready to deliver world-class support. This is a fantastic opportunity to join a dynamic organization with a focus on employee growth and retention.
Why Apply?
- Immediate Onboarding: Start earning within a week.
- Competitive Pay: Earn between $18.00 and $22.00 per hour.
- Weekend-Only Schedule: Enjoy your weekdays off with premium weekend rates.
- Modern Facilities: Work in a premium, climate-controlled office environment.
Responsibilities
- Handle incoming customer inquiries via phone, email, and live chat with a focus on first-contact resolution.
- Assist customers with technical troubleshooting and account management.
- Maintain a high level of accuracy in logging interactions within the CRM system.
- Identify and escalate complex issues to the appropriate technical teams.
- Adhere to all company policies and quality assurance standards.
- Contribute to a positive team culture through collaboration and mentorship.
Qualifications
- High school diploma or equivalent required (Bachelor's degree preferred).
- Previous experience in customer service or technical support is a plus but not mandatory.
- Excellent verbal communication and active listening skills.
- Ability to work rotating weekends (Saturday and Sunday) as required.
- Proficient in using Windows-based applications and navigating the internet.