Job Description
We are looking for a dedicated and reliable Weekend Shift Customer Service Representative to join our high-performing team in Milwaukee, WI. As we expand our operations, we have immediate openings for individuals who are ready to start right away. This is an excellent opportunity to join a stable company with a culture that values hard work and dedication.
In this role, you will be the first point of contact for our valued clients during the critical weekend hours. You will handle inquiries, process orders, and ensure our customers have a seamless experience.
Why Apply?
- Immediate Start Available
- Competitive Pay: $18.00 - $22.00/hour
- Weekend-Only Schedule (Flexible shifts available)
- Health and Dental Benefits
Responsibilities
- Manage and respond to a high volume of customer inquiries via phone, email, and chat during weekend shifts.
- Process customer orders, returns, and exchanges accurately and efficiently using the internal CRM system.
- Resolve customer complaints and issues with a focus on de-escalation and customer satisfaction.
- Collaborate with the sales and logistics teams to ensure timely delivery of products and services.
- Maintain accurate records of customer interactions and transactions in the database.
- Upsell products and services to meet team performance targets.
Qualifications
- High school diploma or GED required; Associate's degree preferred.
- Minimum of 1 year of experience in customer service or a related field.
- Strong verbal and written communication skills.
- Ability to work a flexible schedule, including weekends (Saturday and Sunday).
- Proficiency with Microsoft Office Suite and computer navigation.
- Ability to stand for extended periods and lift up to 25 lbs.