Job Description
Join our award-winning remote team as an Urgent Local Chat Support Specialist! ConnectCare Solutions is immediately hiring empathetic professionals to deliver exceptional customer experiences via live chat for Fort Worth and Illinois-based clients. Enjoy the flexibility of 100% remote work with competitive pay, comprehensive benefits, and career growth opportunities. No commute required – just a quiet home office and passion for helping others!
Why Join Us?
- Competitive hourly pay with performance bonuses
- Full benefits package including medical/dental/vision
- Paid training and professional development
- Flexible scheduling options
- Work directly with Fortune 500 clients
Responsibilities
- Provide instant, professional support via live chat for local customers
- Resolve technical inquiries, billing issues, and service concerns
- Maintain accurate documentation of customer interactions
- Collaborate with cross-functional teams to resolve complex issues
- Meet/exceed customer satisfaction and response time metrics
- Identify opportunities to improve customer experience workflows
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience (chat support highly valued)
- Exceptional written communication and typing skills (60+ WPM)
- Proficiency with CRM software and chat platforms
- Strong problem-solving abilities and emotional intelligence
- Reliable high-speed internet and quiet home workspace
- Ability to work flexible hours including weekends/weekends
- Must reside in Fort Worth, TX or Illinois