Job Description
Join our award-winning customer service team in Long Beach! We're seeking passionate individuals to deliver exceptional support to our local community. This urgent opening requires immediate availability and offers a competitive hourly rate with comprehensive benefits including health insurance, paid time off, and career growth opportunities. Work in our vibrant downtown office with flexible scheduling options and a supportive team environment.
As a cornerstone of our operations, you'll be the first point of contact for customers across Southern California, resolving inquiries with empathy and efficiency. We provide comprehensive training and foster a culture where your contributions directly impact customer satisfaction and business success.
Responsibilities
- Handle inbound/outbound customer communications via phone, email, and chat channels
- Resolve complex customer inquiries regarding products, services, and account information
- Document interactions accurately in CRM systems while maintaining data integrity
- Collaborate with cross-functional teams to resolve escalated issues
- Meet/exceed performance metrics for resolution time and satisfaction scores
- Contribute to process improvement initiatives
- Maintain compliance with company policies and regulatory requirements
Qualifications
- Minimum 1 year customer service experience in high-volume environment
- Exceptional communication skills with clear articulation
- Proficiency with CRM platforms (Salesforce preferred)
- Strong problem-solving abilities with attention to detail
- Ability to work flexible shifts including evenings/weekends
- High school diploma or equivalent; college degree preferred
- Bilingual proficiency (English/Spanish) highly valued
- Local Long Beach residency preferred