Job Description
Join our award-winning customer service team in Long Beach! We're urgently hiring remote Customer Service Representatives to deliver exceptional support to our California-based clients. This full-time work-from-home role offers competitive pay, comprehensive benefits, and career growth opportunities. If you're passionate about problem-solving and thrive in a virtual environment, apply now!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve billing, technical, and account issues using CRM systems
- Document interactions and maintain accurate case records in Salesforce
- Collaborate with technical teams to resolve complex escalations
- Meet/exceed performance metrics (CSAT, FCR, AHT)
- Participate in ongoing product training and process improvements
- Support seasonal peak periods with flexible scheduling
Qualifications
- 2+ years customer service experience in high-volume environment
- Proficiency with Zendesk/Salesforce and Microsoft Office
- Excellent verbal/written communication skills
- Ability to type 40+ WPM with 98% accuracy
- Strong problem-solving and conflict resolution abilities
- Reliable high-speed internet and quiet home office setup
- Previous remote work experience preferred
- Must reside within 50 miles of Long Beach, CA