Job Description
Join our award-winning remote call center team and deliver exceptional customer experiences from the comfort of your home! ConnectFirst Solutions is urgently hiring motivated professionals for our Boston/NY-based operations. We offer industry-leading training, flexible schedules, and a supportive virtual environment where your talents shine. If you're passionate about helping others and thrive in a dynamic setting, this is your opportunity to grow with a company that invests in its people.
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (quality, speed, resolution)
- Collaborate with team leads on process improvements
- Adhere to compliance protocols and security standards
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service/call center experience
- Strong verbal/written communication skills
- Ability to multitask in fast-paced environments
- Proficient with technology (CRM, MS Office)
- Quiet home office with reliable internet
- Available for evening/weekend shifts as needed