Job Description
Join our award-winning team immediately! ConnectCare Solutions is urgently hiring dedicated Remote Call Center Representatives to serve our Louisville-based clients. Enjoy the flexibility of working from home while making a real impact in your community. We offer competitive pay, comprehensive benefits, and rapid advancement opportunities for motivated professionals.
Why Join Us?
• Immediate start dates available
• Full benefits package (health/dental/vision)
• Paid training and career development
• Equipment provided (headset, ergonomic chair)
• Performance-based bonuses
Responsibilities
- Handle inbound/outbound customer calls with empathy and professionalism
- Resolve billing inquiries, technical issues, and service complaints
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with support teams for complex issue resolution
- Participate in ongoing training and coaching sessions
Qualifications
- High school diploma or equivalent (college preferred)
- 6+ months customer service/call center experience
- Quiet home office with reliable high-speed internet
- Strong communication and problem-solving skills
- Ability to work flexible shifts including evenings/weekends
- Proficient in multitasking and CRM software
- Positive attitude under pressure