Job Description
Join our award-winning team as an Urgent Remote Chat Support Agent in San Jose, CA! We're seeking passionate communicators to deliver exceptional customer experiences through live chat. This fully remote role offers competitive pay, comprehensive benefits, and immediate start.
Why ConnectCare Solutions? As a leader in customer support innovation, we provide industry-leading training, flexible scheduling, and career growth opportunities. Join 500+ agents thriving in our remote-first culture.
Responsibilities
- Resolve customer inquiries via live chat with 95%+ satisfaction rate
- Troubleshoot technical issues for SaaS products using diagnostic tools
- Maintain detailed case notes in Salesforce CRM with 100% accuracy
- Collaborate with Tier-2 support on complex escalations
- Meet/exceed KPIs: 30+ chats/day, <60s response time
- Participate in weekly product training sessions
- Identify process improvement opportunities
Qualifications
- 2+ years chat support experience (B2B/B2C)
- 40+ WPM typing speed with 98% accuracy
- Proficiency in Zendesk/Intercom/Salesforce
- Associates degree in Communications or related field
- US-based high-speed internet (50+ Mbps)
- Quiet home office with ergonomic setup
- Available for 24/7 rotating shifts (including weekends)
- Spanish fluency required (bilingual pay premium)