Job Description
Join our award-winning team immediately! Apex Solutions Group is urgently hiring motivated Customer Service Representatives for fully remote positions based in Denver, CO. Enjoy flexible hours, comprehensive benefits, and the opportunity to make a real impact on our clients' experiences. We're seeking empathetic problem-solvers who thrive in dynamic environments.
Why Work With Us? Competitive compensation + performance bonuses, paid training, career advancement pathways, and a supportive virtual culture where your contributions are recognized. Our Denver-based leadership team offers dedicated mentorship to help you excel.
Responsibilities
- Handle high-volume inbound/outbound customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve complex customer issues using CRM tools while maintaining 95%+ satisfaction metrics
- Collaborate with technical teams to troubleshoot product/service challenges
- Document all interactions accurately in Salesforce and maintain updated customer profiles
- Proactively identify upsell opportunities to enhance client relationships
- Participate in weekly performance reviews and continuous improvement initiatives
- Maintain 100% compliance with company protocols and regulatory requirements
Qualifications
- Minimum 2 years of customer service experience (remote preferred)
- Expertise in Zendesk/Salesforce and multichannel communication platforms
- Exceptional conflict resolution skills with proven de-escalation techniques
- Ability to work independently in a home office environment with reliable internet
- Strong typing skills (60+ WPM) and proficiency with Microsoft Office Suite
- High school diploma or equivalent; associate's degree preferred
- Available to work flexible shifts including evenings/weekends as needed