Job Description
Join our award-winning support team as a Remote Customer Service Representative serving Detroit-area clients! We're urgently hiring empathetic professionals to deliver exceptional customer experiences from home. Enjoy competitive pay, comprehensive benefits, and flexible scheduling while making a real impact. No commute required! Apply today to start your journey with a company that values growth and work-life balance.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95% satisfaction rate
- Process orders, returns, and account modifications accurately
- Document interactions in CRM systems with 100% compliance
- Collaborate with specialists to resolve complex technical issues
- Meet/exceed KPIs: 25+ calls/day, 8+ resolution hours
- Identify upsell opportunities for premium services
- Participate in weekly training and feedback sessions
Qualifications
- 1+ years customer service experience (remote preferred)
- Type 45+ WPM with 98% accuracy
- Proficient in Zendesk/ Salesforce platforms
- High-speed internet (20+ Mbps) and quiet workspace
- Excellent conflict resolution and active listening skills
- Flexible availability including nights/weekends
- Michigan residency required for tax purposes