Job Description
Join our award-winning team as a Remote Customer Service Representative in Jacksonville! We're urgently hiring empathetic professionals to deliver exceptional support experiences. Enjoy competitive pay, comprehensive benefits, and a flexible home-based work environment. Perfect for career-driven individuals seeking growth in a dynamic customer service role. Apply today and make a real difference!
Responsibilities
- Handle 50+ daily customer inquiries via phone, email, and chat
- Resolve billing, technical, and product-related issues efficiently
- Document interactions accurately in CRM systems
- Collaborate with technical teams for complex escalations
- Maintain 95% customer satisfaction score
- Participate in weekly product training sessions
Qualifications
- 2+ years customer service experience
- High-speed internet connection (minimum 25 Mbps)
- Quiet, dedicated home office space
- Proficient in Microsoft Office and CRM platforms
- Exceptional written and verbal communication skills
- Ability to work flexible shifts including evenings
- Relevant industry certifications preferred