Job Description
Join Our Remote Team Today! We're urgently hiring Work From Home Call Center Agents in Charlotte, NC! Enjoy flexible schedules while delivering exceptional customer service from your home office.
Apex Customer Solutions is a nationally recognized leader in customer experience management. We offer competitive compensation, comprehensive benefits, and career advancement opportunities for motivated professionals.
What We Offer:
- Industry-leading pay ($18-$24/hour + performance bonuses)
- Full benefits package (health, dental, vision)
- Paid training and certification programs
- Flexible scheduling options
- Home office equipment stipend
- Advancement opportunities to supervisor roles
Responsibilities
- Handle high-volume inbound/outbound customer calls
- Resolve billing inquiries, technical issues, and service complaints
- Utilize CRM software to document interactions and update records
- Maintain performance metrics (call quality, resolution time, CSAT)
- Collaborate with team leads to improve service delivery
- Participate in ongoing training and quality assurance reviews
- Adhere to strict confidentiality and compliance protocols
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service/call center experience
- Exceptional verbal communication and active listening skills
- Proficient in typing (40+ WPM) and multitasking
- Reliable high-speed internet and quiet workspace
- Ability to work evenings/weekends as needed
- CRM software familiarity (Salesforce a plus)
- Must pass background check and drug screening