Job Description
Join our award-winning team as a Work From Home Customer Service Representative in Jacksonville, FL! ConnectCare Solutions is urgently seeking empathetic professionals to deliver exceptional customer experiences. Enjoy flexible remote work while supporting our healthcare clients with your expertise. This full-time role offers competitive compensation, comprehensive benefits, and career growth opportunities. If you're a problem-solver with a passion for helping others, apply today and make a difference!
Responsibilities
- Handle inbound/outbound calls, emails, and chats for healthcare clients
- Resolve customer inquiries with empathy and efficiency
- Document interactions in CRM systems with 100% accuracy
- Collaborate with healthcare providers to resolve complex issues
- Maintain strict compliance with HIPAA regulations
- Meet/exceed monthly performance metrics (CSAT, FCR)
- Participate in ongoing training and process improvements
Qualifications
- 1+ years customer service experience (healthcare preferred)
- High school diploma or equivalent; college degree a plus
- Exceptional verbal/written communication skills
- Proficiency with CRM software (Salesforce a plus)
- Ability to work independently in a remote environment
- Strong problem-solving and multitasking abilities
- Reliable high-speed internet and quiet workspace
- Must pass background check and drug screening