Job Description
Immediate openings for Customer Service Representatives in Atlanta! Join our urgent hiring event this weekend.
We're seeking passionate professionals to join our dynamic team at Global Customer Solutions Inc. This is your chance to launch a rewarding career in customer service with industry-leading training and growth opportunities. Our Atlanta-based hiring event offers on-the-spot interviews and same-day conditional offers for qualified candidates.
What We Offer:
- Competitive hourly pay + performance bonuses
- Comprehensive benefits package (medical, dental, vision)
- 401(k) with company matching
- Paid training and career development
- Modern downtown Atlanta workspace
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and account-related issues
- Document interactions in CRM systems with 100% accuracy
- Meet/exceed monthly performance metrics (CSAT, AHT, FCR)
- Collaborate with technical teams to resolve complex escalations
- Participate in weekly coaching sessions and training workshops
- Identify upsell opportunities to enhance customer experience
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or call center experience
- Exceptional verbal/written communication skills
- Proficiency with CRM software (Salesforce experience a plus)
- Ability to type 40+ WPM with 95% accuracy
- Strong problem-solving and conflict resolution abilities
- Flexibility to work evenings/weekends as needed
- Pass background check and drug screening