Job Description
Join ConnectCare Solutions as a Weekend Call Center Agent and become the voice of our clients! We're seeking dedicated professionals to deliver exceptional customer service during weekend shifts in our Minneapolis hub. Enjoy competitive pay, flexible scheduling, and a supportive team environment. Special Hiring Event: Simultaneous opportunities available in California – inquire today!
Responsibilities
- Handle inbound/outbound calls with empathy and professionalism
- Resolve customer inquiries using CRM systems and knowledge bases
- Document interactions accurately in Salesforce and Zendesk
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Collaborate with cross-functional teams for complex issue resolution
- Participate in weekend-specific training and quality reviews
Qualifications
- 1+ years customer service/call center experience
- Weekend availability (Saturday/Sunday shifts)
- Proficiency with CRM tools (Salesforce/Zendesk preferred)
- Strong communication and conflict resolution skills
- Ability to multitask in fast-paced environments
- High school diploma or equivalent required