Job Description
Join our award-winning call center team in Detroit and kickstart your career with comprehensive paid training! We're seeking energetic Weekend Shift Agents to deliver exceptional customer experiences while enjoying competitive pay and flexible scheduling. No prior experience required – we'll equip you with all the skills needed to succeed in a dynamic, supportive environment.
Why join us? • Paid Training Program • Weekend Shift Premium Pay • Health/Dental/Vision Benefits • Career Growth Opportunities • Modern Downtown Workspace • Employee Referral Bonuses
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team members to enhance service delivery
- Adhere to company policies and compliance standards
- Participate in ongoing training and development sessions
Qualifications
- High school diploma or equivalent (GED)
- Strong communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Flexible schedule availability (weekends required)
- Previous customer service experience preferred
- Typing speed of 35+ WPM
- Problem-solving aptitude and emotional resilience
- Basic computer proficiency