Job Description
Join our dynamic team at CustomerConnect Solutions as a Weekend Call Center Agent in Detroit, MI! We're seeking motivated individuals to deliver exceptional customer support during weekend shifts with immediate availability. Enjoy competitive pay, flexible scheduling, and comprehensive training in a fast-paced environment. No experience required – we provide all the tools you need to succeed. Apply today and start your rewarding career in customer service!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call time, resolution rate)
- Collaborate with team members to ensure seamless service
- Adhere to company policies and compliance standards
- Identify opportunities for process improvements
Qualifications
- High school diploma or equivalent required
- Strong communication and active listening skills
- Ability to multitask in a fast-paced setting
- Basic computer proficiency (Windows, CRM software)
- Weekend availability (Sat/Sun shifts)
- Customer service mindset with problem-solving aptitude
- Reliable transportation to downtown Detroit location
- 18+ years of age (required for shift flexibility)