Job Description
Join our award-winning call center team in Charlotte and enjoy weekend shifts with competitive pay and flexible scheduling! We're seeking energetic professionals to deliver exceptional customer support for Fortune 500 clients. This is your chance to launch a rewarding career in customer service with industry-leading training and growth opportunities. Our modern downtown facility offers a vibrant, collaborative environment with performance bonuses and comprehensive benefits. Don't miss our exclusive hiring event – apply today!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions in CRM systems accurately
- Meet/exceed performance metrics (call quality, resolution rates)
- Collaborate with team members to improve service delivery
- Participate in ongoing training and development sessions
- Adhere to company policies and regulatory requirements
Qualifications
- High school diploma or equivalent required
- Minimum 6 months customer service experience preferred
- Strong communication and problem-solving skills
- Ability to type 30+ WPM with high accuracy
- Proficient with Windows operating systems
- Flexible availability for weekend shifts (Sat/Sun)
- Positive attitude and team-oriented mindset
- Pass background check and drug screening