Job Description
Join ConnectCare Solutions at our exclusive weekend hiring event for motivated call center professionals! We're seeking energetic individuals to join our award-winning team in Jacksonville, FL. Enjoy competitive pay, comprehensive benefits, and a supportive environment where your growth is prioritized. Event Details: Saturday, October 15th, 9:00 AM - 4:00 PM at our Jacksonville headquarters. Walk-ins welcome!
Responsibilities
- Handle high-volume inbound/outbound calls with exceptional professionalism
- Resolve customer inquiries regarding products/services using CRM systems
- Meet/exceed daily performance metrics (call time, resolution rate)
- Document interactions accurately in compliance with company protocols
- Collaborate with team members to optimize customer experiences
- Participate in ongoing training to enhance product knowledge
Qualifications
- Minimum 1 year call center or customer service experience
- Strong typing skills (40+ WPM) and computer proficiency
- Excellent communication and active listening abilities
- Ability to work weekends (Sat/Sun) and holidays as required
- High school diploma or equivalent (college preferred)
- Positive attitude and problem-solving mindset
- Background check and drug screen required