Job Description
Join our dynamic team at Detroit Customer Solutions and kickstart your career with an immediate weekend call center position! We're seeking motivated individuals to provide exceptional customer support while enjoying a flexible weekend schedule. No experience necessary – we provide comprehensive training. Competitive compensation, career advancement opportunities, and a supportive team environment await. Apply today and start earning tomorrow!
Responsibilities
- Handle inbound/outbound customer inquiries via phone and email with professionalism
- Resolve billing, technical, and service-related issues efficiently
- Document all interactions accurately in CRM systems
- Meet/exceed performance metrics (call time, CSAT scores)
- Collaborate with team members to optimize service quality
- Adhere to compliance protocols and security guidelines
- Participate in ongoing product knowledge training
Qualifications
- High school diploma or equivalent (GED accepted)
- Strong communication and active listening skills
- Ability to work weekends (Sat/Sun 8am-8pm)
- Basic computer proficiency and typing skills
- Customer service mindset with patience and empathy
- Reliable transportation and punctuality
- Pass background/drug screening (provided onsite)
- No prior experience required – training provided