Job Description
Join Detroit's top-rated call center team and launch your career with weekend shifts! Metro Customer Solutions is hiring motivated individuals for immediate start positions offering competitive pay, comprehensive training, and a supportive work environment. Perfect for students, parents, or anyone seeking weekend flexibility while gaining valuable customer service experience. No prior experience required – we provide all the tools you need to succeed!
Responsibilities
- Handle high-volume inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding billing, products, and services
- Document interactions accurately in CRM systems while maintaining data integrity
- Meet performance metrics including call quality and resolution times
- Collaborate with team members to ensure seamless customer experiences
- Adhere to all company protocols and compliance standards
Qualifications
- High school diploma or equivalent (GED accepted)
- Exceptional verbal communication and active listening skills
- Ability to type 25+ WPM with basic computer proficiency
- Flexible availability for weekend shifts (Sat/Sun)
- Strong problem-solving abilities and customer-first mindset
- Willingness to complete paid onboarding training
- Positive attitude and ability to thrive in fast-paced settings