Job Description
Join our award-winning call center team at the exclusive Minneapolis Hiring Event! We're seeking dynamic Weekend Shift Agents to deliver exceptional customer experiences while enjoying competitive pay and flexible schedules. Perfect for students, professionals, and those seeking work-life balance. On-the-spot interviews available – bring your resume!
Why TeleSolutions Group?
• Weekly pay + performance bonuses
• Free parking & Metro Transit pass reimbursement
• Professional development programs
• Health benefits for part-time employees (30+ hrs/week)
Responsibilities
- Handle inbound/outbound calls for Fortune 500 clients with professionalism
- Resolve customer inquiries regarding billing, services, and technical issues
- Document interactions accurately in CRM systems
- Meet/exceed quality and productivity metrics
- Collaborate with team members to enhance service delivery
- Participate in ongoing training and coaching sessions
Qualifications
- High school diploma or equivalent required
- 6+ months customer service/call center experience preferred
- Strong communication skills with clear articulation
- Ability to navigate multiple software systems simultaneously
- Reliable weekend availability (Sat/Sun 8am-8pm)
- Typing speed: 35+ WPM with high accuracy
- Pass background check and drug screening