Job Description
Join ConnectCare Solutions' dynamic weekend team and become the voice of our clients! We're seeking passionate Weekend Call Center Agents to deliver exceptional customer experiences while enjoying a flexible schedule. Our Minneapolis-based operation offers competitive pay, comprehensive training, and a supportive team environment where your growth matters.
Why Join Us?
- Competitive hourly pay with performance bonuses
- Weekend schedule flexibility (Sat/Sun shifts)
- Free parking and transit reimbursement
- Advancement opportunities to leadership roles
- Employee wellness programs and discounts
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries using CRM tools and knowledge bases
- Document interactions accurately in our customer management system
- Meet/exceed KPIs for call volume and customer satisfaction
- Collaborate with team members to ensure seamless service delivery
- Participate in ongoing training and process improvements
Qualifications
- High school diploma or equivalent required
- 6+ months customer service or call center experience preferred
- Strong verbal communication and active listening skills
- Ability to type 40+ WPM with data entry accuracy
- Proficiency with Windows OS and basic software tools
- Flexible availability for weekend shifts (Saturday/Sunday)
- Positive attitude and problem-solving mindset