Job Description
Join our award-winning customer service team at CustomerFirst Solutions LLC! We're hosting an exclusive hiring event for motivated Weekend Call Center Agents in Oklahoma City. Enjoy competitive pay, comprehensive benefits, and a dynamic work environment where your voice matters. This is your opportunity to launch a rewarding career in customer support with a company that values growth and work-life balance. Event Details: Saturday, June 15, 2024 | 9:00 AM - 2:00 PM | 456 Innovation Drive, Oklahoma City. Walk-ins welcome!
Responsibilities
- Handle incoming customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve customer issues efficiently while maintaining high satisfaction scores
- Document interactions accurately in our CRM system
- Collaborate with team members to address complex customer scenarios
- Meet/exceed performance metrics including call handling time and quality standards
- Participate in ongoing training to enhance product knowledge and service skills
Qualifications
- Minimum 1 year customer service or call center experience
- Strong communication and problem-solving abilities
- Proficiency with Windows OS and basic computer applications
- Ability to work flexible weekends (Saturday/Sunday) and holidays
- High school diploma or equivalent required
- Positive attitude and resilience in fast-paced environments
- Must pass background check and drug screening