Job Description
Join our award-winning call center team in Louisville, KY! We're seeking motivated Weekend Shift Agents with paid training to deliver exceptional customer experiences. Enjoy competitive pay, comprehensive benefits, and career advancement opportunities. No prior experience required – we provide all training!
Why Join Us?
- Weekly pay + performance bonuses
- Health/dental/vision insurance
- 401(k) with company match
- Paid time off and holidays
- Modern, collaborative work environment
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve issues efficiently using CRM tools and knowledge base
- Document interactions accurately in our proprietary system
- Meet/exceed quality and productivity metrics
- Collaborate with team members to improve service delivery
- Adhere to compliance protocols and security guidelines
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent (GED)
- Strong verbal/written communication skills
- Ability to work independently and in team settings
- Basic computer proficiency (typing 30+ WPM)
- Flexible availability for weekend shifts (Sat/Sun)
- Customer service mindset with problem-solving aptitude
- Passion for helping others and attention to detail
- Reliable transportation to our downtown Louisville office