Job Description
Join our award-winning call center team in Louisville, KY! We're seeking Weekend Shift Customer Service Representatives with paid training to deliver exceptional client experiences. Enjoy competitive pay, comprehensive benefits, and career advancement opportunities in a dynamic, supportive environment. No experience required – we'll provide all necessary training!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries and technical issues efficiently
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics for quality and efficiency
- Collaborate with team members to improve service delivery
- Adhere to company policies and regulatory requirements
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent (required)
- Strong communication and active listening skills
- Ability to work independently and in team settings
- Basic computer proficiency with typing speed of 30+ WPM
- Flexibility to work weekends and holidays
- Positive attitude with problem-solving mindset
- Passion for helping others and delivering exceptional service