Job Description
Join our award-winning call center team in Omaha and launch your customer service career with paid training! We're seeking motivated Weekend Shift Agents to deliver exceptional support while enjoying competitive pay and a flexible schedule. No experience necessary – we provide comprehensive paid training to ensure your success.
Why Choose Us?
- Competitive hourly wages + performance bonuses
- Full paid training program (2 weeks)
- Weekend shifts only: Sat/Sun 8am-4pm
- Modern downtown Omaha facility
- Clear career advancement path
- Comprehensive benefits package
Responsibilities
- Handle inbound/outbound customer calls with professionalism
- Resolve billing and service inquiries efficiently
- Document interactions in CRM systems accurately
- Meet performance metrics (call quality, resolution time)
- Collaborate with team leads for complex issues
- Maintain HIPAA/GDPR compliance standards
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent required
- Basic computer proficiency (typing 30+ WPM)
- Clear communication skills in English
- Ability to work weekends consistently
- Strong problem-solving aptitude
- Customer service mindset preferred
- Must pass background check