Job Description
Join our dynamic call center team in Raleigh and transform your weekends into rewarding opportunities! We're seeking energetic Weekend Call Center Agents to deliver exceptional customer experiences while enjoying competitive pay and flexible scheduling. Our modern facility offers a supportive environment where your growth matters. Take the first step toward a fulfilling career with our industry-leading training program and advancement pathways.
Responsibilities
- Handle inbound/outbound customer inquiries with professionalism and empathy
- Resolve billing, technical, and service issues using CRM systems
- Document interactions accurately in Salesforce and maintain data integrity
- Meet/exceed performance metrics for call quality and resolution rates
- Collaborate with team members to share best practices and solutions
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent required
- 6+ months customer service or call center experience preferred
- Strong typing skills (40+ WPM) and computer proficiency
- Exceptional verbal communication and active listening abilities
- Ability to work independently in a fast-paced weekend environment
- Flexibility to work Saturdays and Sundays with rotating shifts
- Positive attitude and problem-solving mindset