Job Description
Join ConnectServe Solutions as a Weekend Call Center Agent and transform your weekends into rewarding career opportunities! We're seeking customer-focused professionals to deliver exceptional support remotely while enjoying the flexibility of weekend-only shifts. This role is perfect for candidates in Long Beach, CA and Pennsylvania who thrive in remote environments.
Why Choose Us?
- Competitive weekend pay with performance bonuses
- Full remote work setup provided
- Comprehensive paid training and ongoing development
- Health benefits and retirement plans available
- Supportive team culture with advancement opportunities
Responsibilities
- Handle high-volume inbound/outbound customer calls with empathy and efficiency
- Resolve billing inquiries, technical issues, and service disruptions
- Update customer records and document interactions in CRM systems
- Meet/exceed quality metrics (CSAT, FCR, AHT) consistently
- Collaborate with cross-functional teams to resolve complex cases
- Adhere to HIPAA/FCC compliance standards for all communications
- Participate in weekend shift rotations (Sat/Sun 8am-6pm PST)
Qualifications
- 1+ years of call center or customer service experience
- Strong verbal communication and active listening skills
- Proficiency with CRM software (Salesforce/Zendesk preferred)
- High-speed internet and quiet home workspace
- Ability to multitask in fast-paced environments
- Weekend availability (mandatory Saturday/Sunday shifts)
- Basic technical troubleshooting abilities
- Relevant PA/CA residency required