Job Description
Join our award-winning customer service team at Coastal Connect Solutions! We're seeking energetic Weekend Call Center Agents to deliver exceptional experiences for our clients in Virginia Beach. This immediate-start opportunity offers competitive pay, flexible scheduling, and a dynamic team environment.
What We Offer:
- Immediate start with paid training
- Weekend shift premiums ($3/hr additional)
- Health benefits for full-time equivalents
- Performance-based bonuses
- Clear career advancement path
Perfect for students, professionals seeking supplemental income, or those transitioning careers. No nights or holidays required!
Responsibilities
- Handle high-volume inbound/outbound calls with empathy and professionalism
- Resolve customer inquiries across billing, technical support, and account management
- Utilize Salesforce CRM to document interactions and track resolutions
- Meet/exceed KPIs including CSAT scores, AHT, and first-call resolution
- Collaborate with team leads to improve service quality
- Adhere to strict compliance protocols for data security
- Participate in ongoing training for product/service updates
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service/call center experience
- Exceptional verbal communication and active listening skills
- Proficient with CRM software and multitasking
- Ability to work Saturdays/Sundays (8am-8pm shifts)
- Type 35+ WPM with strong attention to detail
- Positive attitude under pressure with conflict resolution skills
- Reliable transportation to Atlantic Ave location