Job Description
Join our award-winning call center team in Wichita, KS! We're seeking motivated Weekend Shift Agents to deliver exceptional customer experiences while enjoying a flexible schedule. Attend our exclusive hiring event in Florida to connect directly with hiring managers and secure your spot! Benefits include: competitive pay, paid training, advancement opportunities, and a supportive team environment. Perfect for students, parents, and professionals seeking weekend work-life balance. Must be available Saturdays and Sundays.
Responsibilities
- Handle inbound/outbound calls with empathy and professionalism
- Resolve customer inquiries using CRM systems and knowledge bases
- Meet/exceed performance metrics (call handling time, quality scores)
- Document interactions accurately in customer databases
- Collaborate with team leads to improve service processes
- Participate in weekend team-building and training sessions
Qualifications
- High school diploma or equivalent (GED)
- 6+ months customer service/call center experience
- Strong verbal communication and active listening skills
- Ability to type 35+ WPM with 95% accuracy
- Proficiency with Windows OS and basic software
- Reliable transportation to Wichita location
- Must pass background check and drug screening