Job Description
Join ConnectForce Solutions for an exciting weekend call center opportunity! We're hosting a dedicated hiring event for motivated individuals seeking flexible weekend shifts in Minneapolis. As a vital part of our customer experience team, you'll deliver exceptional support while enjoying competitive pay, comprehensive training, and a dynamic work environment. Perfect for students, parents, or anyone seeking weekend flexibility without sacrificing career growth.
Our Minneapolis facility offers modern amenities, free parking, and a supportive team culture. We prioritize work-life balance with consistent weekend schedules, ensuring you can pursue your personal goals while building a rewarding career in customer service.
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve inquiries regarding products, services, and account information
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call time, resolution rates)
- Collaborate with team members to improve service quality
- Adhere to company policies and data security protocols
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent required
- 6+ months customer service or call center experience preferred
- Strong communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Flexible availability for weekend shifts (Sat/Sun)
- Typing speed of 35+ WPM
- Problem-solving mindset with attention to detail
- Ability to work independently in a fast-paced environment