Job Description
🔥 Exclusive Weekend Shift Hiring Event! Join ConnectHub Solutions' elite customer service team in Boston's Financial District. We're seeking passionate Weekend Call Center Representatives to deliver exceptional support while enjoying premium pay rates and flexible scheduling. This is your chance to launch a rewarding career in a dynamic, growth-oriented environment with industry-leading benefits and advancement opportunities. Why ConnectHub? • Competitive compensation with weekend differential • Comprehensive training program • Health/dental/vision coverage • 401(k) with company match • Paid time off • Modern downtown workspace • Career advancement pathways. Event Details: October 28, 2023 | 10 AM - 4 PM | 1 Financial District Plaza. Walk-ins welcome!
Responsibilities
- Handle high-volume inbound/outbound customer calls with professionalism and empathy
- Resolve complex inquiries, billing issues, and technical support using CRM systems
- Meet/exceed performance metrics: CSAT, AHT, and FCR targets
- Document interactions accurately in Salesforce and escalate specialized cases
- Collaborate with cross-functional teams to improve service quality
- Participate in ongoing training to master product knowledge
- Maintain 100% compliance with company policies and regulations
Qualifications
- Minimum 1 year customer service/call center experience
- Exceptional verbal/written communication skills in English
- Proficient with Microsoft Office and CRM software (Salesforce preferred)
- Ability to thrive in fast-paced, high-pressure environments
- Strong problem-solving and conflict resolution abilities
- Flexibility to work Saturdays/Sundays (6 AM - 6 PM shifts)
- High school diploma or equivalent; college degree preferred
- Pass background check and pre-employment assessment