Job Description
Welcome to Apex Customer Solutions, a leader in providing top-tier support services. We are currently expanding our team in Philadelphia and are looking for motivated individuals to join us for immediate start positions focusing on weekend shifts.
If you are seeking a flexible schedule with competitive pay and a supportive work environment, this is the perfect opportunity for you. We provide comprehensive training and do not require prior experience.
Responsibilities
- Handle inbound and outbound customer calls with a professional and empathetic tone.
- Resolve customer inquiries, complaints, and issues efficiently to ensure high satisfaction scores.
- Accurately document all customer interactions and transaction details in the CRM system.
- Follow established scripts and guidelines to ensure consistent service delivery.
- Collaborate with the team lead to meet daily performance metrics and KPIs.
- Maintain a positive and collaborative attitude during high-volume periods.
Qualifications
- High school diploma or GED equivalent.
- Basic computer proficiency and strong typing skills (35+ WPM).
- Excellent verbal communication and active listening skills.
- Ability to work weekends (Saturday and Sunday) as required by the schedule.
- Reliable internet connection and a quiet workspace (if remote options apply).