Job Description
Join TeleConnect Solutions as a Weekend Call Center Representative and enjoy the perfect blend of flexibility and impact! We're seeking dynamic individuals to deliver exceptional customer service during weekend shifts from the comfort of your Memphis-area home office. This remote role offers competitive pay, comprehensive training, and the opportunity to work with Fortune 500 clients while supporting our vibrant Memphis community.
What We Offer:
- Competitive hourly wage ($18-$24) + performance bonuses
- Full equipment reimbursement (headset, ergonomic chair)
- 100% remote work from your Memphis home
- Flexible weekend scheduling (Fri-Sun)
- Health benefits for part-time employees
- Career advancement into leadership roles
Responsibilities
- Handle high-volume inbound/outbound customer calls with professionalism
- Resolve billing, technical, and service inquiries for major brands
- Document interactions in CRM systems with 98% accuracy
- Maintain 85% customer satisfaction score through active listening
- Collaborate with team leads to improve service protocols
- Adhere to HIPAA/FCC compliance standards
- Participate in monthly performance reviews and training
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service or call center experience
- Strong typing speed (40+ WPM) and computer literacy
- Quiet, dedicated home office space with reliable internet
- Excellent verbal communication and conflict resolution skills
- Ability to work independently with minimal supervision
- Weekend availability (Friday-Sunday shifts)
- Tennessee residency required for tax purposes