Job Description
Join CustomerFirst Solutions as a Weekend Call Center Representative in Louisville, KY! We're offering paid training to kickstart your career in customer service. Enjoy competitive pay, flexible weekend schedules, and a supportive team environment. No experience needed – we provide comprehensive training to help you succeed. Apply today and transform your weekends into rewarding opportunities!
Responsibilities
- Handle inbound/outbound customer inquiries with professionalism and empathy
- Resolve billing, technical, and service-related issues efficiently
- Document interactions accurately in CRM systems
- Meet performance metrics for call quality and resolution times
- Collaborate with team members to enhance customer experiences
- Adhere to company policies and confidentiality standards
Qualifications
- High school diploma or equivalent (GED)
- Strong verbal communication and active listening skills
- Ability to multitask in a fast-paced environment
- Basic computer proficiency (typing, CRM software)
- Weekend availability (Saturday/Sunday shifts)
- Positive attitude and problem-solving mindset
- No prior experience required – paid training provided