Job Description
Join ConnectCare Solutions as a Weekend Call Center Representative in San Jose! We're hosting an exclusive hiring event for motivated individuals seeking flexible weekend schedules. Enjoy competitive pay, comprehensive training, and a supportive team environment. Perfect for students, parents, and career changers looking to advance in customer service. Apply now and start your journey with us!
Responsibilities
- Handle inbound/outbound customer inquiries with professionalism and empathy
- Resolve billing, technical, and account-related issues efficiently
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics for call quality and resolution times
- Collaborate with team members to improve service delivery
- Adhere to company policies and compliance standards
Qualifications
- High school diploma or equivalent required
- 6+ months customer service experience preferred
- Strong typing skills (40+ WPM)
- Excellent verbal communication abilities
- Ability to work independently in a fast-paced environment
- Weekend availability (Sat/Sun 8am-6pm)
- Basic computer proficiency