Job Description
Join our award-winning customer service team as a Weekend Call Center Representative! We're seeking energetic professionals to deliver exceptional support during peak weekend hours across our Boston and New York locations. Enjoy competitive pay, flexible scheduling, and immediate start opportunities in a dynamic, fast-paced environment.
What We Offer:
- Competitive hourly rate + performance incentives
- Comprehensive paid training
- Health benefits for part-time employees
- Clear career advancement paths
- Modern, collaborative workspace
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and account-related issues efficiently
- Document interactions accurately in CRM systems
- Maintain high customer satisfaction scores (CSAT)
- Collaborate with team members to resolve complex cases
- Adhere to compliance and security protocols
- Meet/exceed weekly performance metrics
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Strong verbal/written communication skills
- Proficiency with CRM software (e.g., Salesforce)
- Ability to work weekends (Sat/Sun shifts)
- Problem-solving aptitude and patience
- Basic computer literacy and typing skills
- Bilingual Spanish a plus