Job Description
Join our award-winning customer service team at MetroConnect Solutions! We're seeking motivated Weekend Call Center Representatives to deliver exceptional support to our diverse client base. This immediate-start opportunity offers competitive pay, flexible scheduling, and comprehensive training in a modern downtown Detroit facility. Perfect for students, parents, and professionals seeking weekend work with advancement potential.
Responsibilities
- Handle inbound/outbound customer inquiries with empathy and professionalism
- Resolve billing, technical, and service-related issues using CRM systems
- Meet/exceed performance metrics including call quality and resolution times
- Document interactions accurately in Salesforce and internal databases
- Collaborate with team members to ensure seamless customer experiences
- Adhere to HIPAA/FERPA compliance protocols for sensitive data
- Participate in weekly performance reviews and skills workshops
Qualifications
- High school diploma or equivalent (college preferred)
- Minimum 6 months customer service or call center experience
- Strong typing skills (40+ WPM) and PC proficiency
- Excellent verbal communication and active listening abilities
- Ability to work independently in fast-paced environments
- Flexibility to work Saturdays/Sundays (7am-7pm shifts)
- Basic knowledge of Microsoft Office Suite
- Positive attitude with problem-solving mindset