Job Description
Join Detroit Customer Solutions as a Weekend Call Center Representative and kickstart your career in customer service! We're offering paid training, competitive pay, and flexible weekend schedules perfect for students, parents, and anyone seeking work-life balance. Our supportive team environment and advancement opportunities make us a top choice for call center professionals in Michigan.
Why Join Us?
• Comprehensive paid training program
• Weekend shift flexibility (Sat/Sun)
• Performance-based bonuses
• Career advancement paths
• Health benefits (part-time eligible)
• Free parking and downtown location
Responsibilities
- Handle inbound/outbound customer calls with empathy and professionalism
- Resolve customer inquiries regarding billing, services, and technical issues
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution rates)
- Collaborate with team leads to improve customer experience
- Participate in ongoing training and skill development
- Maintain strict confidentiality of customer data
Qualifications
- High school diploma or equivalent (required)
- 6+ months customer service experience (preferred)
- Strong communication and problem-solving skills
- Ability to work weekends (Sat/Sun shifts available)
- Basic computer proficiency and typing skills (30+ WPM)
- Positive attitude and resilience in fast-paced environment
- No prior call center experience necessary – training provided!