Job Description
Join Atlanta's premier customer service team as a Weekend Call Center Representative! We're seeking energetic professionals to deliver exceptional experiences while enjoying a flexible weekend schedule. At Apex Solutions Group, we invest in your growth with competitive pay, comprehensive training, and a supportive team environment. This role is perfect for students, parents, or anyone seeking work-life balance without sacrificing career advancement.
Why You'll Love Working Here:
- Weekend shifts (Sat/Sun) with weekday flexibility
- Performance-based bonuses and advancement opportunities
- Modern Atlanta facility with free parking
- Health benefits for part-time employees
- Referral program with generous incentives
Responsibilities
- Handle 50-75 inbound/outbound calls daily with 95% quality score
- Resolve customer inquiries using CRM systems and knowledge bases
- Meet/exceed KPIs: Average Handle Time (AHT), First Call Resolution (FCR)
- Document interactions accurately in Salesforce and Zendesk
- Collaborate with team leads to improve service protocols
- Participate in monthly training and certification programs
Qualifications
- High school diploma or equivalent required
- 1+ years call center or customer service experience
- Proficiency with CRM software (Salesforce preferred)
- Typing speed: 40+ WPM with 95% accuracy
- Available for weekend shifts (Sat/Sun 8am-8pm)
- Strong problem-solving and conflict resolution skills
- Ability to work in fast-paced environment