Job Description
Join Austin Connect Solutions' dynamic call center team! We're seeking enthusiastic Weekend Shift Representatives to deliver exceptional customer experiences. This immediate-start position offers competitive pay and flexible weekend hours in our Austin, TX facility. Perfect for students, night owls, or those seeking supplemental income.
As a key customer touchpoint, you'll resolve inquiries with empathy and professionalism while building lasting relationships. We provide comprehensive training, career advancement opportunities, and a supportive team environment. Don't miss this chance to launch your customer service career!
Responsibilities
- Handle high-volume inbound/outbound calls with professionalism and efficiency
- Resolve customer inquiries regarding products/services using CRM tools
- Document interactions accurately and maintain detailed call records
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Collaborate with team members to resolve complex issues
- Adhere to compliance protocols and security guidelines
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent required
- 6+ months customer service/call center experience preferred
- Exceptional verbal communication and active listening skills
- Ability to type 35+ WPM with strong computer proficiency
- Flexible availability for weekend shifts (Sat/Sun)
- Basic troubleshooting abilities for technical inquiries
- Positive attitude with problem-solving mindset
- Must pass background check and drug screening