Job Description
Join our dynamic team at Global Customer Solutions Inc. as a Weekend Call Center Representative in Minneapolis! We're hosting an exclusive hiring event for motivated individuals seeking flexible, high-impact roles in customer service. Enjoy competitive pay, comprehensive training, and a supportive environment where your contributions directly impact our clients' success. Perfect for students, parents, or professionals seeking weekend schedules without sacrificing growth opportunities.
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution rates)
- Collaborate with team members to improve processes
- Participate in ongoing training and development sessions
Qualifications
- High school diploma or equivalent (college preferred)
- 6+ months customer service/call center experience
- Strong communication and active listening skills
- Proficiency with Windows OS and CRM software
- Ability to work flexible weekend shifts (Sat/Sun)
- Typing speed: 35+ WPM
- Positive attitude under pressure