Job Description
Join our dynamic team at Apex Customer Solutions as a Weekend Call Center Representative! We're seeking passionate individuals to deliver exceptional customer support during weekend shifts in Charlotte, NC. This is your opportunity to build a rewarding career in customer service while enjoying work-life balance. Our state-of-the-art facility offers competitive pay, comprehensive training, and a supportive team environment. Take the first step toward your future today!
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve inquiries, troubleshoot issues, and provide accurate information
- Document interactions in CRM systems with precision
- Meet/exceed performance metrics (call quality, resolution rates)
- Collaborate with team members to improve service delivery
- Adhere to company policies and regulatory requirements
Qualifications
- High school diploma or equivalent (college preferred)
- 6+ months customer service or call center experience
- Strong verbal communication and active listening skills
- Ability to multitask in fast-paced environments
- Proficient with Microsoft Office and CRM software
- Weekend availability (Saturday/Sunday shifts)
- Background check and drug screen required