Job Description
Join Atlanta's premier call center team! We're seeking Weekend Call Center Representatives for our dynamic downtown location. Enjoy competitive pay, flexible Saturday/Sunday shifts, and comprehensive benefits including health insurance and paid training. Perfect for students, parents, or anyone seeking weekend work-life balance. Our supportive environment offers rapid career advancement opportunities.
As a cornerstone of our client experience team, you'll handle high-volume customer inquiries with professionalism and empathy. We invest in our people through continuous skill development programs and performance-based bonuses. Apply today to become part of Atlanta's fastest-growing customer service organization!
Responsibilities
- Manage 50-80 daily inbound/outbound calls with 95%+ satisfaction metrics
- Resolve billing, technical, and account inquiries using CRM systems
- Document interactions in Salesforce with 100% accuracy
- Meet/exceed KPIs for average handle time (AHT) and first-call resolution
- Collaborate with technical escalation teams for complex issues
- Participate in bi-weekly quality assurance coaching sessions
- Adhere to PCI compliance protocols for payment processing
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years call center or customer service experience
- Proficiency with Windows OS and CRM platforms
- Typing speed of 40+ WPM with 98% accuracy
- Exceptional active listening and conflict resolution skills
- Ability to work independently during weekend shifts
- Flexible availability for Saturday/Sunday 8AM-8PM