Job Description
Join our award-winning customer service team in Atlanta and launch your career with immediate weekend shift openings! At Apex Customer Solutions, we value your dedication and offer competitive pay, comprehensive training, and a supportive environment. Enjoy flexible weekend schedules while making a real impact on our clients' success. No experience required – we provide all the tools you need to thrive. Apply today and start earning this weekend!
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve inquiries using CRM systems and knowledge bases
- Document interactions accurately in Salesforce and Zendesk
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team leads to improve service standards
- Adhere to HIPAA/GDPR compliance protocols
- Participate in bi-weekly coaching sessions
Qualifications
- High school diploma or equivalent (GED accepted)
- Strong verbal communication skills
- Ability to work weekends (Sat/Sun 8am-8pm)
- Basic computer proficiency (MS Office, web browsers)
- Customer service mindset with problem-solving ability
- Reliable transportation to our downtown Atlanta location
- Must pass background check/drug screening
- Flexible schedule availability (weekend focus)